Maintaining a high patient satisfaction rate is very important to the Berlin VNA. Beginning in 2010, the Center for Medicare and Medicaid Services (CMS) now requires home care agencies to administer patient satisfaction surveys using the HHCAHPS standardized questionnaire. This is the first mandated patient satisfaction survey for home care and the results from this survey will be reviewed by CMS and publicly reported on Medicare's website beginning in 2012.

You, our customers, are very important to us. The Berlin VNA has partnered with Fazzi Associates, www.fazzi.com, to measure patient satisfaction with the HHCAHPS Survey.

We welcome your comments and suggestions.  We want to know if something is unclear to you regarding our services, whether it is the care you receive or the care you fail to receive. Your primary care nurse or therapist can answer any questions you may have as well as the clinical supervisors. Call the agency 860-828-7030 at any time during your care to discuss your treatment plan. 

Frequently Asked Questions

Your questions and concerns are very important to us. In this section you can find some of the most frequently asked questions we receive.  If you have a question that is not answered in our FAQs section, please feel free to call us at 860-828-7030 or email us.

FOR YOU

Become an Active Participant in Your Care!

Integrated Patient Centered Care Components:

• Work with you and your family on goals that are important to you
• Help you learn how to care for yourself and make lifestyle changes to stay healthy
• Provide home visits by nursing, physical therapy, occupational therapy, social service and/or other support staff as needed
• Provide telephone calls between visits to monitor your progress and answer your questions
• Assist you in developing your own personal health record to manage your illness
• Provide educational materials and resources related to your healthcare needs. 
• Help you manage your medications and develop a medication system that works best for you
• Support you and help you build confidence in your ability to handle the day-to-day challenges of living with a chronic illness

• Become an informed and active participant in your healthcare
• Take ownership of your health management and set goals for your care
• Adopt healthy behaviors/lifestyle
• Keep all scheduled doctor appointments
• Be available for your homecare visits and telephone interactions
• Call the Berlin VNA first with any changes in your condition or questions about your care
• Use the telemonitoring system each day, if indicated

Choose a Healthy Lifestyle:

• Take all medications as prescribed
• Keep an up-to-date list of all your medications
• Contact your physician when your condition changes
• Follow dietary recommendations
• Keep all scheduled doctor appointments
• Exercise daily
• Maintain your personal health record
• Use available community and Internet (computer) resources
• Stay up-to-date with health screenings and immunizations